Digital access purchases are final.

1. Final-sale digital access

A hypxee purchase activates digital learning access. Once paid access is activated, the purchase is final. We do not offer change-of-mind, dissatisfaction, accidental non-use, or progress-based refunds.

2. Payment problems we investigate

Contact us promptly when:

• you were charged more than once for the same purchase;
• payment was captured but paid access was not activated;
• the amount charged differs from the amount confirmed at checkout;
• you believe the payment was unauthorised; or
• Razorpay, PayPal, or another payment provider confirms a processing error.

Reporting a problem does not guarantee a refund. We first verify the payment and account records, then apply the appropriate correction.

3. How to report a payment problem

1. Email support@spartaira.com from the email linked to your hypxee account.
2. Use the subject “hypxee payment issue”.
3. Include your name, order number, payment provider, payment date, amount, and a short description of the problem.

Never send a full card number, password, CVV, OTP, UPI PIN, bank password, or security code.

4. How a verified problem is resolved

Depending on the verified issue, we may activate the access already paid for, correct our records, or return an affected charge through the original payment provider. A correction for a duplicate, unauthorised, or provider-error charge is not a discretionary course refund. When money is returned, the bank or payment provider controls the final arrival time.

5. Chargebacks and mandatory rights

Contact us first when possible so we can resolve the issue quickly. A chargeback may temporarily suspend access while the payment provider investigates. Nothing in this policy removes a right or remedy that cannot legally be excluded in your location.